Beware Seller Scams

We Want You to Be an Informed Consumer

No Child Brainwashing Guaranteed

Sinterklaas Station only publishes wholesome learning resources and educationally constructive subject matter that retains, promotes, and enhances the innocence of children. Political, immoral, antisocial, propagandist, and other age-inappropriate themes are strictly prohibited at Sinterklaas Station. We do not use our publications as social engineering and brainwashing tools. If you ever receive a children's book from Sinterklaas Station that you feel is morally inappropriate for your child, we ask that you return the book for a full refund, credit, or exchange. We value our customers!

We're proud of our fine customer service record. If you ever encounter a problem with our sales representatives or the quality of our services, we want to know about it. And we back up our words. Please send your concerns or complaints to the attention of Bob Shepherd, Publisher of Sinterklaas Station. You will find our email address on the Contact Us web page.

No Restocking Fees... Ever!

Sinterklaas Station will never penalize you for returning a product. Some retailers and sellers charge consumers a restocking fee. To our way of thinking, a restocking fee is just a clever scam that allows the retailer to keep a portion of your hard earned money; it keeps the seller's losses to a minimum, but it costs you money to return a product for a legitimate reason and you end up with nothing.

If you return a product in resaleable condition, then a restocking fee is completely unjustified. In fact, as far as we're concerned, retailers and sellers who impose charges for restocking fees in the form of a percentage of the cost of the product should be avoided. Take your business elsewhere.

The Shipping and 'Handling' Scam

Sinterklaas Station pledges to never charge a handling fee for processing a customer's books for shipment. The handling fee is a scam that enables retailers and sellers to "sell" their products at lower prices and then make up the loss with a handling fee. Here's how it works: The seller knows a widget won't sell very well at, let's say, $19.95; the product will, however, sell quite well at $16.95. But the seller wants $19.95 for the product. So the seller advertises his widget at $16.95 plus $6.95 shipping and handling. The actual shipping fee is $3.95 and the handling fee is $3. Where do you suppose the seller applies the extra $3? Toward the price of the widget, of course! Thus, the seller actually gets his $19.95 by making you believe that it's costing him $3 to process the order.

When you purchase Sinterklaas Station books or other products, you only pay for the price of the book or the product and the actual shipping cost to have it delivered to your door—and not a penny more. That's a promise!